Terms and Conditions for Man And Van To

These Terms and Conditions set out the basis on which Man And Van To provides moving, transport, collection and related handling services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service. For the purposes of these terms, references to “we”, “us” and “our” mean Man And Van To, and references to “you” and “your” mean the customer, hirer, or any authorised representative acting on your behalf.

These terms apply to a range of services, including domestic and commercial removals, item delivery, transport of bulky goods, assistance with loading and unloading, and associated labour where agreed in advance. Any variation to these terms must be agreed by us in writing. If any part of these terms is found to be unenforceable, the remainder will continue in full force.

The man and van service is designed to be flexible and practical, but it is still subject to clear booking, payment, safety and legal rules. The purpose of these terms is to explain responsibilities on both sides, reduce misunderstandings, and ensure that each van service is carried out fairly and lawfully. Nothing in these terms affects your statutory rights as a consumer where applicable.

1. Booking Process

A booking with Man And Van To is only confirmed when we have accepted the job details and, where required, received any deposit or written confirmation requested by us. Quotes are normally based on the information you provide, including the collection and delivery points, volume of items, access conditions, parking arrangements, time restrictions, and any special handling requirements.

You must provide accurate and complete information at the time of booking. If the details supplied are incorrect or incomplete, we may revise the quotation, change the scheduled time, or withdraw the booking where necessary. This includes, without limitation, undisclosed stairs, limited access, additional floors, heavy or awkward items, waiting time, or a larger load than originally described.

We reserve the right to refuse or cancel a booking if the work requested is unsafe, unlawful, beyond our service capacity, or incompatible with the vehicle, equipment, or staffing available. For example, we may decline to transport prohibited items, hazardous waste, or goods that present a risk of damage to people or property.

Booking Amendments

If you need to amend the booking, you should tell us as soon as possible. We will use reasonable efforts to accommodate changes, but availability cannot be guaranteed. Changes may affect price, timing, staffing, or vehicle allocation. Any agreed amendment will take effect only when confirmed by us.

2. Payment Terms

Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service, immediately upon invoice, or in advance where a deposit has been requested. We accept payment methods specified at booking. If a bank transfer is agreed, cleared funds must be received within the time stated.

The quoted price usually reflects the service described at the time of booking. Additional charges may apply if the work takes longer than planned, if the collection or delivery involves extra labour, if parking or access issues delay the job, or if the customer requests additional stops, items, or waiting time. Where such charges arise, we will calculate them on a reasonable basis.

If you fail to make payment when due, we may withhold delivery, refuse to unload items, suspend further work, or charge statutory interest and any reasonable recovery costs where permitted by law. We may also retain goods lawfully where payment remains outstanding and where retaining them is permitted under applicable law and the circumstances of the job.

All prices are stated in pounds sterling unless otherwise agreed. Any taxes applicable to the service will be included or added as required. If a deposit is paid, it forms part of the total fee unless a cancellation charge applies under these terms.

Receipts and Invoicing

Where an invoice or receipt is issued, it will reflect the agreed service and any extras authorised by you or your representative. You should check invoices promptly and raise any query as soon as reasonably possible. Failure to query an invoice does not remove your obligation to pay undisputed sums on time.

3. Cancellations and No-Shows

You may cancel a booking by giving us notice as early as possible. Cancellation charges may apply depending on the notice given, the stage of preparation, and whether a vehicle or crew has already been allocated. Where a deposit has been paid, it may be retained in part or in full to cover reasonable losses, administration, or wasted scheduling time, subject to applicable law.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or do not make the items available for collection within a reasonable period, this may be treated as a late cancellation or no-show. In such cases, we may charge for time, travel, waiting, fuel, parking, or other costs already incurred.

We may also cancel or reschedule a booking where unavoidable circumstances arise, including vehicle breakdown, severe weather, traffic disruption, staff illness, safety concerns, or events beyond our reasonable control. If we cancel and no replacement service is possible, any advance payment relating to the cancelled portion will be refunded, except for amounts properly attributable to services already performed.

Where a booking is postponed by agreement, the original cancellation rights may still apply unless we state otherwise in writing. For avoidance of doubt, once our team has commenced loading, transport, or labour on site, cancellation rights may be limited to the extent permitted by law and by the work already completed.

4. Service Standards and Customer Responsibilities

You are responsible for ensuring that the premises, items, and access arrangements are ready at the agreed time. This includes arranging parking permission where needed, making sure keys or access codes are available, securing pets, and ensuring the items to be moved are clearly identified. If packing is undertaken by you, it should be adequate for transport and fit for purpose.

We will use reasonable care and skill in providing the man and van service. However, you should ensure that any fragile, valuable, or sensitive items are appropriately packed, labelled, and disclosed. If you require specialist handling, such as dismantling, wrapping, hoisting, or additional protection, this must be requested and agreed in advance.

We may refuse to move an item if we reasonably believe it is unsafe, unstable, improperly packaged, leaking, contaminated, or likely to cause damage to other property. We may also stop work where the environment is unsafe, where we are asked to do something unlawful, or where continuing would create an unacceptable risk.

Customer Warranties

You warrant that you are entitled to arrange the movement, collection, disposal, or delivery of the items concerned and that doing so will not infringe any rights of third parties. You also warrant that any items presented for transport are lawful to carry and are not concealed hazardous or prohibited goods.

5. Liability and Limitations

We will be liable for loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill, subject to these terms and to applicable law. Our liability will not extend to losses arising from inaccurate information provided by you, inadequate packing by you, pre-existing damage, normal wear and tear, or inherent defects in the items moved.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of goodwill, or missed opportunities, unless such liability cannot be excluded under law. This limitation applies whether the claim arises in contract, tort, negligence, or otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

If you believe an item has been damaged, you must notify us as soon as reasonably possible and provide evidence, including photographs where available. Claims should be made before items are unpacked or before the condition of the goods changes, if practicable. We may inspect the item, packaging, and circumstances of the alleged damage before deciding whether any claim is valid.

Where liability is established, our maximum liability for loss or damage to items will be limited to the lesser of the reasonable repair cost, replacement value, or the amount recoverable under any insurance policy we hold or that has been specifically arranged for the job, subject to the terms of that policy and applicable law.

6. Waste Regulations and Disposal Services

If our service includes removal or disposal of waste, scrap, furniture, packaging, household contents, or commercial rubbish, you must ensure that the waste is accurately described when booked. We only carry and dispose of waste where it is lawful to do so and where the relevant regulatory requirements are followed. Waste transfer, transport, and disposal may be subject to environmental legislation, licensing requirements, and record-keeping obligations.

You must not ask us to remove any item that is hazardous, contaminated, explosive, poisonous, clinical, or otherwise regulated unless we have expressly agreed in writing that we are permitted and equipped to handle it. If we discover restricted waste at collection, we may refuse to load it, separate it from other items, or charge additional costs for delays and compliance steps.

Where waste transfer documentation, declarations, or receipts are required, you agree to provide accurate information and sign any documents reasonably needed to confirm the nature and origin of the waste. We reserve the right to refuse a waste collection if the paperwork is incomplete or if we believe the waste has been misdescribed.

Illegal or Prohibited Waste

You must not use the man and van or van service to dispose of waste illegally, fly-tip materials, or conceal the identity of waste producers. If we suspect unlawful disposal, we may terminate the job immediately and, where required, notify the appropriate authorities. Any cost or liability arising from false declarations or unlawful instructions will be your responsibility.

7. Delays, Access, and Storage

We will aim to arrive within the agreed time window, but timing is estimated and may be affected by traffic, weather, operational issues, or circumstances beyond our control. We are not responsible for delays that are outside our reasonable control. If we anticipate a material delay, we will use reasonable efforts to notify you and agree a revised arrangement where possible.

If access to the collection or delivery point is restricted, you must tell us in advance. You are responsible for ensuring that any permits, lift access, loading bay arrangements, or parking permissions are obtained. If we are forced to wait, make repeated attempts to gain access, or transport items to alternative locations, additional fees may be charged.

If items must be stored temporarily due to your unavailability, access issues, or a change in instructions, any storage arrangement must be agreed by us. Additional charges and conditions may apply. We are not a warehouse operator unless expressly stated, and any storage provided is incidental to the transport service unless separately agreed.

8. Insurance

We may maintain insurance appropriate to the nature of our operations, but this does not amount to an unlimited guarantee against loss. The scope of any cover depends on the policy in force at the time and the type of claim. You remain responsible for arranging your own insurance for items of high value, rare goods, or property that requires specialist cover.

Where you wish to rely on our insurance arrangements, you must cooperate fully with any claims process, provide honest and accurate information, and supply reasonable evidence of value, ownership, and damage. If any claim is rejected by the insurer, our liability will be limited to the extent stated in these terms and permitted by law.

We strongly recommend that you do not transport irreplaceable items without taking appropriate precautions. Any declared value or special risk should be discussed before the booking is confirmed so that suitable arrangements can be considered.

Exclusions

We are not responsible for items that are not declared, are carried at your request despite our advice, or are packed by you in a manner that is unsuitable for transit. Nor are we responsible for damage caused by inherent weakness, movement within the load, or insufficient protection supplied by the customer.

9. Termination of Service

We may suspend or terminate the service immediately if you breach these terms, if payment is not made, if the job becomes unsafe, if unlawful conduct is suspected, or if your instructions would cause us to act outside the law. If termination occurs because of your breach, you remain liable for the work already performed and any costs reasonably incurred.

If we terminate the service due to our own operational reasons, we will seek to minimise inconvenience and, where appropriate, refund amounts relating to undelivered portions of the agreed service. Termination does not affect rights or obligations intended to continue after completion, including liability, payment, waste compliance, and dispute resolution.

Any abandonment of items, refusal to accept delivery, or failure to provide access after commencement of the job may be treated as a breach. In such cases, we may store items temporarily at your risk and expense where lawful and practicable, or take other reasonable steps consistent with the law.

10. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from mandatory rights under the law of your local jurisdiction, to the extent such rights cannot be excluded. Any dispute arising from or in connection with these terms will be subject to the jurisdiction of the courts of England and Wales, without prejudice to any rights you may have under applicable consumer law.

We may update these terms from time to time. The version in force at the time of booking will normally apply to your service unless a later change is required by law or agreed by both parties. No failure or delay in exercising any right under these terms shall operate as a waiver of that right.

If any provision is deemed invalid or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain effective. These terms constitute the entire agreement between you and us concerning the service, unless varied in writing by an authorised representative of Man And Van To.

By booking our van service or engaging our man and van team, you confirm that you have read, understood, and agreed to these Terms and Conditions.